Cookies are small text files that may be placed on your computer when you visit a website. They are widely used to make websites work and to make them more efficient. Cookies also help website owners understand how you use the site so that they can make it easier to find what you’re looking for.
Find out how to manage cookies on the Information Commissioner’s Office website.
Understanding how our website is used
Google Analytics (ga.js) library
We use Google Analytics to collect information about how you use this website (local.kent.gov.uk). We do this to help make sure the site is meeting your needs and to make improvements based on our findings.
Google Analytics stores information about:
- the pages you visit on local.kent.gov.uk
- the time you spend on each page
- how you got to the site
- what you click on while you’re visiting the site.
We don’t collect or store your personal information (for example your name or address) so we can’t identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics use the following cookies:
|__utma||This lets us know if you’ve visited before, so we can count how many of our visitors are new to our website or to a certain page||2 years|
|__utmb||This works with _utmc to calculate the average length of time you spend on our website||30 minutes|
|__utmc||This works with _utmb to calculate when you close your browser||When you close your browser|
|__utmz||This tells us how you reached the website (for example from another website or a search engine)||6 months|
You can opt out of Google Analytics cookies.
We sometimes run studies using Hotjar, which is a tool that helps us understand how users interact with the website.
The technology gives us information such as how much time users spend on a page, and what they choose to click on so that we can see what’s working well and what isn’t. We use this information to make improvements to the site to help users find what they’re looking for as easily as possible. We also use Hotjar to get feedback from users.
- device type
- IP addresses (stored anonymously)
- screen size
- geographic location (country only)
- preferred language.
Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. Find out how Hotjar manages data for more information.
You can stop Hotjar from collecting your data by opting out on their website.
|_hjClosedSurveyInvites||Used to ensure that the same invite to a Feedback Poll does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Used to ensure that the same feedback poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Used to ensure that the Feedback Poll widget stays minimized when the visitor navigates through our site.||365 days|
|_hjDoneTestersWidgets||This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through our site.||365 days|
|_hjDoneSurveys||This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.||365 days|
|_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if user navigate to another page where it is set to show.||365 days|
|__stid||This cookie monitors “user-activity”, e.g. Web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only personally identifies you if you have separately signed up with ShareThis for a ShareThis account and given them your consent.||365 days|
|__stidv||This cookie monitors “user-activity”, e.g. Web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only personally identifies you if you have separately signed up with ShareThis for a ShareThis account and given them your consent.||365 days|
Enabling website functionality
The directory on local.kent.gov.uk uses the following cookies:
|JSESSIONID||Used for session management.||Expires when the browser session ends|
|PHPSESSID||Used for session management.||Expires when the browser session ends|
|__KBCookie__/kent/directory/||Used to store directory information such as saved shortlist records.||Expires when the browser session ends|
|__KBLoggedIn__||Used to check if a user has signed into the website. Toggles various site features only accessible by account holders.||Expires when the browser session ends|
|kbroker_presence_controller||Used to remember dismissal of the cookie banner to prevent it from popping up again and to store accessibility settings (contrast mode and / or text size) if they are set.||365 days|