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Westbrook House Integrated Care Centre

The service provides respite, rehabilitation and intermediate, residential and nursing care to older people.

Who to contact

Contact Name
Sally Floodgate
Contact Position
Registered Manager
01843 254100

Where to go

Westbrook House
Canterbury Road


Rated 3 out of 5
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Pat Coombs Pearson
As your notes from yesterday morning in Appleton Blue will inform you my mother in law named above suffered a serious injury whilst in the care of the Appleton Blue ward. I was having a conversation with the manager about at what point they call an ambulance for someone when my mother in law fell or stood and fell from her chair causing herself significant facial injury. If a medical professional had been called earlier in the week this could have been avoided. If a member of staff had aknowlwdged that Pat didn't know who I was this morning and was falling forwards and I was concerned for her well being this could have been avoided. Please don't let this happen to anyone else. if an individual is reporting feeling unwell is it not better to call a doctor and have them checked than leave this to chance?  As I have been informed the staff are not even able to take a temperature so please call someone who can! The facility itself is fantastic and is like a hotel for the right person. However only for those who are fit and well and nearly ready for returning home.   

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