The Willows occupies detached premises in a residential area with accommodation provided on 2 floors. The Willows is conveniently situated in the village of Minster, minutes from the library, Catholic church, Minster Abbey and a small selection of shops. There is a bus stop located seconds from the home giving access to Sheerness, Queenborough, Eastchurch, Warden Bay and Leysdwon. The home is situated within a 2 minute walk from the popular Leas area of Minster Beach.
The 1st floor lounge enjoys stunning views across the Thames Estuary. There are 2 bathrooms both with toilet and bathing facilities. All rooms are decorated differently and are homely in appearance. All bedrooms have washing facilities. Rooms are pre-furnished but residents are encouraged to bring any items of furniture and personal belongings they wish. There is a dining room, 2 lounges and a conservatory. All rooms are fitted with an emergency call system, a television point and all bedrooms are lockable. It is dementia friendly in design. Our lounge has overhead hoisting system fitted. Some bedrooms have permanent overhead hoisting systems fitted with temporary overhead hoisting systems fitted in bedrooms should a resident’s mobility deteriorate. Residents health and safety is paramount to their well being and equipment such as alarm mats, hand rails, adapted toilets and wheel chairs are all part of the service provided. The home has some pressure relieving equipment and should a resident require a more specialised piece of equipment that is available via the NHS the resident will be supported in obtaining this.
The home will shop for a resident at their request and full financial records of these transactions will be kept.
Prior to admission a full assessment is carried out of the residents needs and preferences to ensure that the home can meet the needs and expectations of the person.
Residents can be confident that they are safeguarded by the home’s employment process, continued training for staff in Safeguarding, our whistle blowing policy and a transparent complaints procedure. The home welcomes suggestions and will seek the views of both the residents and their relatives/friends who visit the home by being invited to complete quality questionnaires throughout the year.
Recreational facilities include books, radio, television, dementia memory boxes and a collection of games. The home has activity staff who carry out activities with residents either on a one to one basis or in a group. There is pleasant garden for the use of residents. Residents are encouraged to take advantage of all activities and are supported to continue with any clubs or hobbies that they have been active in before coming to the home. A hairdresser visits weekly and a visiting chiropodist every 8 weeks. These services are charged at their current costs which will be made available to the resident. Residents can choose their own to visit the home if they wish. Residents can have newspapers and magazines delivered if they wish and are charged at cost.
Meals are balanced and varied with good home cooking. Specialist diets can be catered for. Breakfast, lunch, tea and supper are provided with snacks and drinks continuously available. Items such as ice lollies, crisps and chocolate bars are regularly offered for which there is no additional charge.
We provide a full laundry service, (dry cleaning can be arranged at an additional cost) and daily cleaning of a personal room. All aspects of personal care, medication supervision and assistance with feeding are provided in the fee. Personal toiletries are to be provided by the resident.
The home is managed by Tracey Gobbi who is also the provider. She has owned and managed the home since 1992. She is supported by 2 deputy managers and a further compliment of 8 staff. The home has a continuous staff training and development system with staff trained in areas relevant to their role.
At The Willows we aim to provide a quality service and a high level of care. Residents should feel at ease, happy and comfortable. Residents are encouraged to retain a level of independence in line with the level of their ability. Care is delivered by experienced competent staff, respectfully and with kindness. Resident’s dignity and privacy is respected at all times.
Residents are encouraged to and helped to maintain a high quality of life, be addressed as they wish and not to be discriminated against on grounds of colour, race, religion, sex or disability. Residents are encouraged and supported to retain their own GPs and supported to access all areas of health professionals. They are actively encouraged to discuss their needs and to be free to complain about the care they receive. Residents can be confident that they will receive care from staff that they can build relationships with given the continuity of care provided. The small environment allows residents to feel part of a ‘family’ that supports their daily lives.
Residents are supported to ensuring that their wishes are carried out in relation to end of life plans with the home enjoying a close relationship with health care professionals specifically trained in end of life care. The Willows staff are also trained in caring for residents at the end of their lives.
Residents are encouraged and supported to maintain relationships with their families and friends. Visitors are welcome and can come and go as they please. Prior arrangement can be made with the home for a visitor to enjoy a meal with their relative/friend.